Nature of Services
Code by iKreator® provides high quality conversion of website design concepts into HTML and its extensions as well as skins, themes and templates for WordPress. iKreator prides itself in being detail oriented, making sure the finished product looks exactly as the original Photoshop file.
Non-Disclosure
iKreator will not take client artwork for use on any other site, resell it, show it in our portfolio, or give it to anyone under any circumstance, and we will never contact your clients or the clients of your clients. We respect your business.
Cost of service
Many services are already set at a fixed cost and are noted as such. These costs are based on the hourly rate of $60/hr. All other requests will be quoted before the work starts. Any additional requested will be billed at the hourly rate.
Payment Schedule
iKreator requires 50% of the service cost to start, 25% mid-project, and the remaining 25% is due at the project's completion date. The mid-project point could be the completion of the coding of the homepage and the beginning of the coding of the inner pages, or it could mean the start of adding content to each page, whichever is the case. If there is no viable mid-point, 50% will be due at the completion of the project.
Payment is made through PayPal which is a trusted third party gateway. We accept PayPal, credit card and debit card payments. We do not accept e-checks. Payments are made out to iKreator LLC
Refunds are provided under certain circumstances, as set forth below in section 7 of this Terms of Service Agreement. By confirming the order, the client agrees to pay us the agreed-upon amount for our services.
Completion Date
The project completion date is the number of days from the start of the project which are mentioned under each service at the top of the main service page, or the completion date is what the client and iKreator agree upon after an initial conversation.
Incomplete Content
In the event where the client requests that iKreator add content to their website, but iKreator does not receive all the content to complete the job by the project completion date, iKreator will close the project at the completion date. Once the client sends the remaining content, iKreator will restart the project and complete it. Once finalized, the remaining 25% (the last half of the final payment) + a 5% restart fee will be due.
No project files will be sent, uploaded or installed until the final payment is sent.
Refund Policy
We guarantee a refund for the following reasons:
- The client's order cannot be completed.
- The client's request to cancel the order is received before the order is started.
- The client is not reasonably and legitimately satisfied with the quality of the code or service and provides an explanation and/or proof of incompatibility.
- The client is not satisfied with the resulting product upon a review of the site on our test server.
A refund may be issued upon the confirmation of both parties. Refunds are issued within five (5) business days of the request for refund. No refund is issued if the request for the refund was received after theme files are delivered to the client, or after the installation of the product on the client's server.
Someone notified me of a problem they were having testing a responsive site using Firefox. The site wasn't shrinking in the browser window. The media queries were in place, but nothing but the horizontal bar kept coming up. However, my Firefox (16) worked fine along with my other browsers. I did some digging around and found the reason behind this issue.
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